![]() ![]() Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We'll notify you via e-mail of your refund once we've received and processed the returned item. ![]() If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We don’t guarantee that we will receive your returned item.You may return most new, unopened items within 30 days of delivery for a full refund. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. If you need to exchange it for the same item, send us an email at will be responsible for paying for your own shipping costs for returning your item. If you’ve done all of this and you still have not received your refund yet, please contact us at We only replace items if they are defective or damaged. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or Bank Account Transfer or Vodafone, Etisalat Cash. We will also notify you of the approval or rejection of your refund with in 5 business days. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please note that we will only initiate the return process once. It will be your responsibility to follow up with the shipping courier until we receive the returned item/s. Once we initiate the return process, you will receive a call from the shipping courier on the mobile number you listed in your account. Gift cards Downloadable software products Health and personal care itemsSpecial OrdersDeposites Printed GoodsWater Toys We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, CDs, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. ![]() Returns Our policy lasts 14 days (unless present in exception list below). ![]()
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